Shipping & Returns

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original package and be in unused condition to be returned, unless there is a manufacturing defect. You are required to supply the original receipt with your return. You must return the item within 30 days of your purchase.

1. Please email jay@wetsling.com to request a refund and we will assign you a Return Article #.
2. Mail your returned item to:

Wetsling Design & Fabrication Ltd
400 Archibald St S
Thunder Bay, ON
P7E 1G8

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Debit Card

Credit Card Charges

Your credit card/ debit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card/ debit card will be refunded.

Shipping Policy

Orders within Canada are shipped via Canada Post.

Orders shipped to the USA are shipped via Canada Post until they reach the US border, then delivered via USPS.

Small International orders are shipped via Canada Post until they reach the destination country where they are delivered by your local postal service. A tracking number will not be provided with this service as in most cases it doubles the cost of shipping.

For larger orders, contact via jay@wetsling.com and we will arrange shipping dependent on the size of the order.

Orders shipped within Canada can be expected to arrive within 5 to 7 Business days. (Not including holidays)

Orders shipped to the USA can be expected within 7-10 business days

Small International orders can be expected in 11-15 business days (not including holidays)

If you have not seen your order after these times you may email us and we will investigate.

We ship internationally to all countries. If you have any inquiries regarding shipping please contact us via the email address provided above.

Shipping Rates

Shipping within Canada is $2.99

Shipping to the USA is $4.99.

Shipping to elsewhere in the world is $9.99

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.